Privacy policy

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ROSA EUGENIA ALCERRECA JOAQUIN, better known as Hotel Puerto Libre, with address at Av. Rafael E. Melgar #381 x Calle 6 Norte and Calle 8 Norte, Colonia Centro, Cozumel city, municipality Cozumel delegation, Postal Code 77600, in the state of Quintana Roo, country Mexico, and internet portal https://www.puertolibrehotel.com/, is the responsible for the use and protection of your personal data, and in this regard we inform you of the following:

What kind of information do we collect?

We receive, collect, and store any information you enter on our website or otherwise provided to us. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login details, email address, password, computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to navigate away from the page. We also collect personally identifiable information (including names, email, password, communications), payment details (including credit card information), comments, suggestions, product reviews, recommendations, and personal profile.

How do we collect that information?

When you make a transaction on our website, as part of the process, we collect personal information that you provide to us, such as your name, physical address, and email address. Your personal information will be used only for the specific reasons indicated above.

Why do we collect such personal information?

We collect such personal and non-personal information for the following purposes:

To provide and operate the Services;
To provide our users with ongoing customer support and technical support;
To be able to contact our visitors and users with general and personalized notices related to the service and promotional messages;
To create aggregate statistical data and other aggregated or inferred non-personal information that we or our business partners may use to provide and improve our respective services;
To comply with applicable laws and regulations.

How do we store, use, share and disclose the personal information of our website visitors?

Our company is hosted on the Wix.com platform and we operate with Cloudbeds.com. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, Wix.com's databases and general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com, Cloudbeds.com and used by our company adhere to the standards established by PCI-DSS administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with visitors to our site?

We may contact you to notify you about your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or money owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or when necessary to contact you to enforce our User Agreement, applicable national laws and any agreements we may have with you. For these purposes, we may communicate with you by email, phone, text messages, and postal mail.

How can visitors to our website withdraw their consent?

If you do not want us to process your data, contact us at info@puertolibrehotel.com

We reserve the right to change this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after their publication on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose the information.

If you wish to: access, correct, modify or delete any personal information we have about you, you are invited to contact us at info@puertolibrehotel.com